**Incident Response Plan**
**CustomHub.io**

**Effective Date:** March 19, 2025
**Last Updated:** March 19, 2025

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## **1. Introduction**
CustomHub.io is committed to ensuring the security of its systems, data, and users. This Incident Response Plan (IRP) outlines our approach to monitoring, detecting, and responding to potential security incidents in compliance with Amazon’s SP-API security requirements.

## **2. Scope**
This plan applies to all security incidents affecting:
– Amazon Information and Personally Identifiable Information (PII)
– CustomHub.io’s databases, servers, and internal systems
– Unauthorized access, data breaches, malware, and service disruptions

## **3. Incident Response Team (IRT)**
– **Incident Manager:** Oversees the response process and coordinates with teams
– **Security Analyst:** Investigates and assesses the severity of incidents
– **DevOps Engineer:** Implements containment and remediation measures
– **Legal & Compliance Officer:** Ensures regulatory compliance and reporting

## **4. Incident Detection & Monitoring**
CustomHub.io uses the following measures for continuous monitoring:
– **Log Monitoring & Analysis:** Tracks system and API access logs for anomalies
– **Automated Alerts:** Triggers alerts for unauthorized access attempts
– **Intrusion Detection Systems (IDS):** Detects unusual traffic and activities
– **Security Audits:** Regularly reviews access logs and firewall rules

## **5. Incident Response Process**
### **Step 1: Identification**
– Detect incidents through automated alerts, log analysis, or reports from employees/users
– Classify severity: Low, Medium, High, Critical

### **Step 2: Containment**
– Immediately restrict unauthorized access by updating firewall rules and permissions
– Disable compromised accounts and revoke API keys if necessary

### **Step 3: Investigation**
– Analyze system logs, API requests, and security events to determine the source and impact
– Identify affected data, systems, and users

### **Step 4: Remediation**
– Patch vulnerabilities, update security configurations, and restore affected services
– Implement additional security measures to prevent recurrence

### **Step 5: Reporting & Notification**
– Document incident details, impact assessment, and remediation actions
– Notify Amazon and affected users if PII is compromised (as required by SP-API policies)
– Report security incidents involving Amazon Information to **security@amazon.com**
– Comply with GDPR, CCPA, and other regulatory reporting requirements

### **Step 6: Post-Incident Review**
– Conduct a retrospective analysis to improve security measures
– Update policies and train employees on new security procedures

## **6. Compliance & Security Measures**
– Encryption (AES-256 for stored data, TLS 1.2+ for data in transit)
– Role-Based Access Control (RBAC) to limit data access
– Firewalls and network isolation to prevent unauthorized access
– Regular security audits and penetration testing

## **7. Policy Updates**
This plan is reviewed and updated periodically to ensure continued compliance with security standards.

## **8. Contact Information**
For security incidents or inquiries, contact:

**Email:** support@customhub.io
**Address:** 1911 Ball Rd, Anaheim, CA, 92805