CustomHub Privacy Policy

Effective Date: 03/06/2024

This Privacy Policy (“Policy”) describes the privacy practices of CustomHub LLC (“CustomHub”) and its corporate affiliates, meaning companies related by common ownership or control to CustomHub, responsible for collecting and maintaining certain information collected about you. CustomHub and such corporate affiliates are collectively referenced as “us,” “we,” and “our.”

If you have questions or complaints regarding our privacy policy or practices, please contact us at If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based dispute resolution team (free of charge) at

We take the privacy of our Customers and their downstream customers very seriously. We never share the information of our Customer’s customers under any circumstances, unless it is required to complete the transaction contracted with our Customer. In addition, we require our Customers, where applicable, to undertake to respect all relevant data protection laws, including the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”) and the state and federal law of the United States. This Policy applies to all personal data collected, processed, and stored by CustomHub in relation to its staff, suppliers, and service recipients in the course of its activities, as defined in GDPR and CCPA, and other relevant laws. CustomHub makes no distinction between the rights of EU Data Subjects who are employees, and those who are not. All are treated equally under this policy.

1. When This Privacy Policy Applies

This Policy applies to our sites, products, and services (collectively, “Services”) that link to this Policy. CustomHub is a controller of all Personal Information subject to this Policy for our direct-to-consumer Services. CustomHub may be a controller or a processor of Personal Information for our business customers. If a Service you use links to this Privacy Policy, this Policy applies to you.

2. What We Do With Your Information

At CustomHub, we are committed to protecting your privacy and ensuring the security of your personal information. Here’s how we handle the information we collect:

a) Types of Information We Collect:

  • Contact Information: Such as your name, email address, and phone number.
  • Account Details: Including your username, password, and any other information you provide during account registration.
  • Usage Data: Information about how you interact with our website and services, such as IP address, browser type, and activity logs.
  • See the section F  for Etsy API Compliance.

b) How We Use Your Information:

  • To Provide Services: We use your information to process your orders, provide customer support, and communicate important account updates.
  • For Personalization: We may use your information to personalize your experience on our platform, such as recommending products or services based on your preferences.
  • For Security: We use your information to protect against fraud, unauthorized access, and other security risks.
  • For Marketing: With your consent, we may use your information to send you promotional emails or newsletters about new products, special offers, or other information we think you may find interesting.

c) How We Share Your Information:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as hosting providers.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

d) Your Choices:

  • Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe link in the emails.
  • Access and Update Your Information: You can access and update your personal information through your account settings or by contacting us directly.

e) Our Commitment to Your Privacy:

  • Protection of Customer Information: We never use your Customer Information or Order Information in any circumstances, except as necessary to provide our services to you.

f) Etsy API Compliance

In our use of the Etsy API, we adhere to the following principles to ensure compliance with Etsy’s API Terms of Use and our privacy policy:

Data Usage: We use data obtained from Etsy’s API solely for the purpose of enhancing our services and providing a seamless experience for our users. Our use of this data aligns with Etsy’s API Terms of Use and is limited to what is necessary for service functionality.

Data Sharing: We do not share Etsy user data with third parties unless it is necessary for providing our services or as required by law. Any sharing of data is conducted with the utmost respect for user privacy and security.

User Consent: By using our service, users consent to the sharing of their data with Etsy as part of using the API. We ensure that users are informed about this data sharing and consent to it as part of our terms of service.

Security Measures: We have implemented robust security measures to protect data obtained from Etsy’s API. This includes encryption, secure access controls, and regular security assessments to prevent unauthorized access or breaches.

Data Retention: We retain data obtained from Etsy’s API only for as long as necessary to provide our services and fulfill our legal obligations. We have clear criteria for data deletion and ensure that data is securely disposed of when no longer needed.

User Rights: We respect users’ rights regarding their data, including the right to access, correct, or delete their data in compliance with GDPR, CCPA, or other relevant data protection laws. Users can exercise these rights by contacting us through the contact information provided in our privacy policy.

For more information on Etsy’s API Terms of Use, please visit Etsy’s API Terms of Use.  and Etsy’s Privacy Policy

For more information about our privacy practices, please refer to our full Privacy Policy or contact us at

3. Your Privacy, Intellectual Property, and Security Obligations

As a user of CustomHub, you have certain responsibilities to ensure the privacy, security, and respect for intellectual property. We take these matters seriously and expect our users to do the same. Failure to comply with these obligations may result in the termination of your account and legal action where applicable.

a) Privacy Obligations:

  • Protect Personal Information: You must protect the privacy of personal information you access or handle while using our services. This includes not sharing, disclosing, or otherwise misusing personal information of other users or customers.
  • Data Security: You are responsible for maintaining the security of your account credentials and any personal information you provide to us. This includes using strong passwords and keeping them confidential.
  • Reporting Breaches: If you become aware of any breach of security or privacy, you must promptly report it to us at [email protected].

b) Intellectual Property Obligations:

  • Respect Copyrights: You must respect the intellectual property rights of others. This includes not uploading, sharing, or using content that you do not have the right to use.
  • Proper Attribution: If you use any third-party content, you must provide proper attribution as required by the copyright holder or applicable law.
  • No Infringement: You must not engage in any activity that infringes on the intellectual property rights of CustomHub or any third party.

c) Security Obligations:

  • Compliance with Laws: You must comply with all applicable laws and regulations regarding privacy, data protection, and intellectual property.
  • No Unauthorized Access: You must not attempt to gain unauthorized access to our systems or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of our services.
  • Secure Your Systems: If you integrate CustomHub’s services into your own systems, you are responsible for securing your systems and ensuring that they are not vulnerable to attacks or breaches.

d) Enforcement:

  • Monitoring and Enforcement: CustomHub reserves the right to monitor your compliance with these obligations and take appropriate action in case of any violations.
  • Consequences of Violation: Violating these obligations may result in the suspension or termination of your account, legal action, and other remedies available to CustomHub under the law.

By using CustomHub’s services, you agree to uphold these obligations and contribute to a safe, respectful, and legally compliant community.

4. Use of the API

While CustomHub currently does not offer an API, we are committed to providing our users with high-quality services and may consider developing an API in the future to enhance the functionality of our platform. In the event that an API is made available, the following guidelines will apply:

a) Access and Authentication:

  • Users will be required to obtain appropriate authentication credentials, such as an API key, to access the CustomHub API.
  • Access to the API may be limited based on user account type, subscription level, or other criteria determined by CustomHub.

b) Usage Limitations:

  • CustomHub may impose rate limits or usage quotas to ensure fair usage and maintain the performance of the API for all users.
  • Users must adhere to any specified limits and should implement efficient and responsible use of the API in their applications.

c) Prohibited Activities:

  • Users must not use the API for any illegal or unauthorized purposes, including but not limited to spamming, data mining, or other abusive practices.
  • The API must not be used in a way that could harm CustomHub’s services, reputation, or other users’ experience.

d) Intellectual Property:

  • Any data or content accessed through the API remains the intellectual property of CustomHub or its respective owners.
  • Users must respect copyright laws and not distribute or reproduce data obtained from the API without proper authorization.

e) Compliance and Security:

  • Users are responsible for ensuring that their use of the API complies with all applicable laws, regulations, and security standards.
  • Any security vulnerabilities or issues should be promptly reported to CustomHub.

f) Changes and Updates:

  • CustomHub reserves the right to modify, update, or discontinue the API at any time, with or without notice. Users should be prepared to adapt their applications to accommodate any changes.

By using the CustomHub API (when available), users agree to comply with these guidelines and any additional terms and conditions provided by CustomHub.

5. Commercial Use

While CustomHub currently does not offer an API, we understand the importance of clear guidelines for commercial use in the event that an API becomes available. The following are hypothetical restrictions and permissions that would apply to the commercial use of the CustomHub API:

Permitted Commercial Uses:

  • Integration with Business Applications: Businesses may integrate the CustomHub API with their own applications to streamline operations, such as inventory management, order processing, or customer relationship management.
  • Development of Complementary Services: Developers may create and offer services or features that complement and enhance the functionality of CustomHub, such as custom reporting tools or analytics platforms.
  • Reselling CustomHub Services: With proper authorization, partners or resellers may use the API to offer CustomHub services as part of their own business offerings.

Prohibited Commercial Uses:

  • Competing Services: The API must not be used to develop or offer services that directly compete with CustomHub’s core offerings.
  • Unauthorized Data Sharing: Users must not share or sell data obtained through the API to third parties without explicit consent from CustomHub and the data subjects.
  • Spamming or Abuse: The API must not be used for sending unsolicited communications, spamming, or any form of abuse that could harm users or the reputation of CustomHub.

Compliance and Licensing:

  • Commercial users may be required to enter into a separate agreement with CustomHub that outlines specific terms and conditions for commercial use of the API.
  • CustomHub reserves the right to review and approve commercial applications of the API to ensure compliance with its policies and standards.

By using the CustomHub API for commercial purposes, users agree to comply with these guidelines and any additional terms and conditions provided by CustomHub. CustomHub reserves the right to modify these guidelines and take appropriate action in case of any violations.

6. CustomHub’s Trademarks

CustomHub’s trademarks, logos, and other branding elements are valuable assets that represent the identity and reputation of our company. As such, we have established the following guidelines for their use:

a) Authorized Use:

  • Users may use CustomHub’s trademarks and logos in a manner that is consistent with CustomHub’s brand guidelines, which are available upon request.
  • Any use of CustomHub’s trademarks and logos must be accurate and not misleading, and must not imply endorsement or sponsorship by CustomHub unless expressly authorized.

b) Prohibited Use:

  • Users must not alter, modify, or distort CustomHub’s trademarks or logos in any way.
  • CustomHub’s trademarks and logos must not be used in a way that is likely to cause confusion about the source of products or services, or in a way that diminishes or tarnishes CustomHub’s reputation.
  • Users must not use CustomHub’s trademarks or logos in connection with any illegal activities, or in any manner that violates CustomHub’s terms of service or any applicable laws.

c) Attribution:

  • When using CustomHub’s trademarks or logos, users must include an appropriate attribution statement, such as “CustomHub is a trademark of CustomHub LLC.”

d) Reservation of Rights:

  • CustomHub reserves all rights to its trademarks, logos, and other branding elements. Any unauthorized use may constitute trademark infringement and could lead to legal action.
  • CustomHub reserves the right to review and approve or reject any use of its trademarks and logos at its sole discretion.

e) Reporting Infringement:

  • If you become aware of any unauthorized use of CustomHub’s trademarks or logos, please report it to CustomHub immediately at

By using CustomHub’s trademarks and logos, users agree to comply with these guidelines and any additional terms and conditions provided by CustomHub. CustomHub reserves the right to modify these guidelines and take appropriate action in case of any violations.

7. Indemnification and Release of CustomHub

Users of CustomHub’s services and API (when available) agree to indemnify, defend, and hold harmless CustomHub, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms of use, your use of the CustomHub platform, including, but not limited to, your User Content, any use of CustomHub’s intellectual property, services, and products other than as expressly authorized in these terms of use or your use of any information obtained from CustomHub.

a) Scope of Indemnification:

  • This indemnification covers any claim or demand made by any third party due to or arising out of your access to CustomHub, use of CustomHub’s services, your breach of these terms, or your infringement of any intellectual property or other rights of any person or entity.

b) Indemnification Process:

  • In the event of a claim, CustomHub will provide you with written notice of such claim, suit, or action. CustomHub reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you will cooperate with CustomHub in asserting any available defenses.

c) Release:

  • By using CustomHub, you release CustomHub, its affiliates, and their respective officers, directors, employees, and agents from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with disputes between users, or between users and any third party.

d) Limitation of Liability:

  • In no event will CustomHub, its affiliates, or their licensors, service providers, or agents be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, CustomHub’s services.

    e) Survival:

    • The indemnification and release provisions outlined in this section shall survive the termination or expiration of your use of CustomHub’s services and API.

    By using CustomHub’s services, you agree to indemnify and hold harmless CustomHub as specified in this section. CustomHub reserves the right to modify these terms and conditions at any time.

8. How To Contact Us

If you have questions or comments about this Privacy Policy, please contact us. We want your feedback and comments.

a) Via email: If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at

b) Via direct mail: CustomHub, Attention: Customer Care – Privacy Policy Issues, 106 Tantara Irvine, Ca 92602 US.

9. Changes To Our Privacy Policy

CustomHub reserves the right to update or modify this Privacy Policy at any time and for any reason. Changes to our Privacy Policy will be effective immediately upon posting on our website. We will take appropriate measures to inform you of significant changes to this Privacy Policy, which may include sending a notice to the email address associated with your account, posting a notice on our website, or through other communication channels as required by law.

a) Reviewing Changes:

  • We encourage you to periodically review this Privacy Policy for any changes. Your continued use of CustomHub’s services after any changes to this Privacy Policy constitutes your acceptance of those changes.

b) Effective Date:

  • The effective date of any changes will be clearly indicated at the top of the updated Privacy Policy.

c) Contact Information:

  • If you have any questions or concerns about our Privacy Policy or its changes, please contact us at or phone +1(980)7853574 or mail to 106 Tantara, Irvine Ca 92602 US

By using CustomHub’s services, you acknowledge that you have read, understood, and agree to be bound by the current version of our Privacy Policy.


10. Collection And Use Of Children’s Personal Information We do not knowingly collect information from minors. Our services are intended for adults, and we do not knowingly collect personal information from children under 13.

11. International Data Transfers We may transfer, store, and process your information in countries other than your own. By using our services, you consent to these transfers. We are US based company and we store and process your information in the United States of America. 

12. Your Rights Under GDPR (For EU Residents) If you are a resident of the European Union, you have rights under the GDPR regarding your personal data. To exercise these rights, please contact us at

13. Your Rights Under CCPA (For California Residents)

If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:

  • The right to know what personal information is being collected about you.
  • The right to request the deletion of your personal information.
  • The right to opt-out of the sale of your personal information.
  • The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, please contact us at:

For more information about your rights under the CCPA and how to exercise them, please visit California Consumer Privacy Act (CCPA).

14. Data Retention Policy

CustomHub is committed to retaining your personal information only for the duration necessary to fulfill the objectives outlined in this Privacy Policy. We will retain and use your information as required to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the purpose for which the information was collected is accomplished, we will securely delete or anonymize your personal information, unless a longer retention period is mandated or permitted by law.

For more detailed information on our data retention practices, please contact us at or

15. Security Measures

At CustomHub, we prioritize the security of your personal information. We employ a variety of security measures designed to safeguard your data from unauthorized access, use, or disclosure. These measures include, but are not limited to, encryption, firewalls, and secure server facilities. We regularly review and update our security practices to adapt to new threats and technologies.

For any concerns or inquiries about our security measures, please contact us at or

16. Third-Party Links Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.

17. Children’s Privacy Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

18. Contact Information for Data Protection Officer

If you have any questions or concerns about our privacy practices or the handling of your personal information, please feel free to reach out to our Data Protection Officer (DPO) at the following contact details:

  • Email:
  • Phone Number: +1 980-785-3574
  • Address: 106 Tantara, Irvine, CA 92602, United States

Our DPO is responsible for ensuring that CustomHub complies with data protection laws and regulations, and they are available to address any inquiries or concerns you may have regarding your privacy rights and our data protection practices.

19. Governing Law This Privacy Policy is governed by and construed in accordance with the laws of the State of California, United States. If you have any questions or concerns about our privacy practices, you can contact us at: